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Information Technology (IT) services is one of the most important areas of a business because it encompasses the management of technical resources. IT professionals should have broad based knowledge to ensure the protection of company assets. Below are examples of that knowledge.

IT Security Best Practices

The availability and security of data is critical for just about every business, but some more than others. As technology advances and IT teams implement security measures, hackers become more adept at bypassing firewalls and other protective measures. Subsequently, it’s imperative that IT professionals understand best practices in security and are able to implement them effectively.

Basic Networking Principles

Understanding an organization’s network means you understand how everything is connected. Depending on the infrastructure of a business, that can become quite complex, which means it will take time to fully understand. This can include firewalls, routers, switches, IP addressing, IP telephony, access list configuration and so much more.

Systems Architecture

Systems architecture is essentially how the system is setup. It’s the relationship between different components, as well as the standards and rules of the system’s framework. An IT professional must have this knowledge to manage the system efficiently and effectively.

Email Management Tools

Email management can be nightmarish because, to some degree, it depends on whether employees follow company rules concerning the frequency in which their mailbox is cleared out. It’s necessary for IT professionals to understand email management tools to prevent viruses that can seriously impact the system. You must be able to mitigate issues that would corrupt mailboxes or impede the ability of employees to access email messages and their attachments.

Troubleshooting Techniques

The ability to troubleshoot can make or break the career of an IT professional. It’s critical because it requires a keen knowledge of and experience with the network before you can even begin to understand the root of the problem. You also need to be familiar with the software installed onto the system and the types of issues that frequently occur. Given the expectation that uptime remains optimal, troubleshooting requires you to resolve issues promptly.

These are just a few examples of what an IT professional should know. Your area of expertise or specialty will often dictate the breadth and depth of your knowledge. With that said, as technology rapidly changing, keeping your finger on the pulse of the latest trends can help you get ahead and stay ahead in your field.